SELLER FAQ's

Learn everything you need to know to sell with REVIVA

Sell your items in 4 easy steps:

  1. Contact us via WhatsApp (07818999549) or Instagram (@reviva_collection)
  2. We will ask you to send a few photos of your items via WhatsApp.
  3. We will then arrange the best option to get the clothes to us via drop-off or
    collection.
  4. We then list your items for you. Sit back, relax and wait for your items to sell.

It couldn’t be easier to sell your clothes with REVIVA. Forget the days of uploading, messaging and posting – we do it all for you!

We accept men and women’s clothing and accessories that are in good condition. Please see below for a list of items we do not accept.

We do not accept:

  • Cami tops
  • Crop tops
  • Used swimwear
  • Heavily worn shoes
  • Used gym gear & tracksuits
  • Scratched sunglasses
  • Bobbly jumpers
  • Tote bags
  • We do not have a specific list. We will review your clothing on a item-by-item basis. As a sustainable brand for higher for higher end clothing, we do not accept items from fast-fashion brands (e.g. Zara, NastyGal, ASOS, Shein, H&M).
  • To start selling your clothes with REVIVA, contact us via WhatsApp (07818999549) or Instagram (@reviva_collection)

Once you have discussed your items with one of the team members we have 3 easy options for you:

Option 1:

  • You can drop your items at our shop in Notting Hill. Address is 90 Golborne Road, W10 5PS.

Option 2:

  • We can collect your items straight  from your door if you are based in London (for a small fee depending on location)

Option 3:

  • If you live outside of London, you will need to post your items at your own cost

Yes, we require a minimum of 15 items per seller before we can arrange a collection or drop off. Exceptions can be made for certain high-value items, so please get in touch if you have any questions.  

In the event that your item has not been sold after 1 months, the sale price of the item will be reduced by 15%. This will be done automatically.

In the event that your item has not been sold after 3 months, we will contact you to outline your options.

  • The items can be returned to the seller. This will incur a base fee of £10; furthermore, an additional £4 will be charged per item to cover the costs of steaming, cleaning and storage.
  • The items can remain on site, subject to the approval of the REVIVA team.
  • The items can also be donated to charity.

We have a team dedicated to assessing the condition of the items and analysing the current resale market. If you have a price in mind for a specific item we can take this into account. We will make price reductions at the 1-month and 2-month marks (if they haven’t sold).

We take 50% commission of each item sold. When an item sells we transfer you 50% of the sale price. We will transfer sellers earnings at the end of each month. For designer items we will reduce our commission depending on the high value of the item.

We will transfer sellers earnings at the end of each month via bank transfer. If you do not heard from REVIVA then none of your items have sold.

No, all items must sent to REVIVA to upload to the website. 

BUYER FAQ's

In store purchases: we do not offer refunds or exchanges for in store purchases. All items can be tried on in store.

Online purchases for items (not orders) valued at £100 or less: we do not offer refunds for any items that cost £100 or less (excluding postage).

Online purchases for items (not orders) valued at £101 or higher: we can offer cash refunds for items valued at £101 or higher. Please note that in cases where the total order value exceeds £101 but consists of items with individual values below £101, no cash refund is available.

See the full refund policy here

You will have the order tracking number and check the real time tracking with relavent courier company.

Yes, we only accept items from sellers that are clean and in good condition. 

Yes, we take great care to ensure that all items are in good condition. We inspect each piece for any signs of wear or damage and only list items that meet our quality standards. If there are any slight marks, we will add the detail to the product listing.

We offer international shipping. Please check our shipping information or contact our customer service for details on international shipping options.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can choose the one that's most convenient for you.

GENERAL FAQ's

Frequently asked questions

You can reach our customer support team through the contact information provided on our website. We're here to assist with any questions or concerns you may have.

As much as we would never want anyone to leave our community, we understand that sometimes this is inevitable. Please contact us via hello@revivacollection.com if you wish to delete your account stating the email you signed up with.

We would love to know what we could have done differently, so please feel free to let us know.

We take your privacy and security seriously. Our website is secured with encryption technology to protect your personal information during the transaction. You can review our privacy policy for more details.